06 | MANAGING COMPLAINTS AND APPEALS
This Knowledge Area is concerned with inquiries, complaints, and valuation/assessment appeals.
This Knowledge Area is concerned with inquiries, complaints, and valuation/assessment appeals.
Proficiency in this area will enable you to deal effectively and expeditiously with property owners and their complaints within prescribed timelines. Knowledge gained in this area is a stepping stone toward the Assessment Administration Specialist (AAS) designation.
Roles & Tasks
Proficiency in this knowledge area will help people in these roles perform the indicated tasks.
Appraiser-Real Estate &
Appraiser-Personal Property
Appraiser Supervisor
CAMA Systems Modeler/Statistician
Proficiency in this knowledge area will help people in these roles perform the indicated tasks.
Appraiser-Real Estate &
Appraiser-Personal Property
- Receive and investigate complaints about property assessments, make reappraisals, and submit recommendations for consideration at hearings
- Prepare and support technical cases to defend contested assessment in court proceedings or Board of Review appeal hearings
Appraiser Supervisor
- Support appraisals in hearings before the Board of Review and course of record
- Make appropriate disposition of complaints by the public concerning assessments
CAMA Systems Modeler/Statistician
- Support the defense of CAMA system values
