Refund & Cancellation Policy

Guarantees for food service, printing, and space rental cannot be changed by IAAO at the last moment. For this reason we must adhere to strict guidelines. Requests for refunds will be honored, less a $50 processing fee, only if received in writing by April 21, 2018. No refunds will be made after April 21, 2018. No refunds are given for no-shows. Send your cancellation notice to Rachel Mense by e-mail at, by mail to IAAO, 314 W. 10th St., Kansas City, MO 64105 or by fax to 816-701-8149. By completing and submitting this registration form, you agree to abide by the refund and cancellation policy.

Registrants of IAAO Events agree to allow IAAO and its official photographer to photograph them in the context of the event. Footage captured by IAAO’s photographer may be used in future print and electronic promotional and archival materials. For questions or concerns, please call 816-701-8100 or email