Dealing With Conflict 

Presented by Amy Gallo
Tuesday, Nov. 1, 10 am - 5 pm Central

The IAAO Women’s Initiative Network (WIN) announced that this year’s WIN workshop will be led by expert in conflict, communication, and workplace dynamics, Amy Gallo.

WIN’s one-day virtual workshop, Getting Along: Navigating Conflict in the Workplace, scheduled for Tuesday, Nov. 1 from 10 a.m. to 5 p.m. and will teach a deeper understanding of interpersonal dynamics, including gender and racial dynamics, while increasing awareness of personal communication styles. The class has been approved for six hours of continuing education credit.

Everyone knows that leaders set the tone for organizational culture within the workplace, but leaders also set the tone for conflict culture. WIN invites you to join us in learning how to take a healthy approach to conflict that can generate inclusivity, spur innovation, and lead to better decision making in the workplace.


This session will expand your repertoire of negotiation and collaboration skills, as well as your ability to build trusting relationships which will help you navigate workplace conflict in a healthier way. Workshop registration includes a free copy of Amy’s latest book. Fees are $195 for members and $275 for nonmembers.
Gallo is an author, editor, and podcast co-host of HBR’s Women at Work. Amy has authored both “The HBR Guide to Dealing with Conflict,” a how-to guidebook published in 2017, as well as her forthcoming book, “Getting Along: How to Work with Anyone (Even Difficult People)” which is due out in September. Amy also spoke at the Women’s Initiative Luncheon at the IAAO Annual Conference in Boston.

Conflict is an inevitable aspect of any office environment, perhaps even more so within the mass appraisal industry.

How we handle conflict should be considered an essential skill within our profession. Most conflicts with constituents can be settled equitably through a Board of Review process, but resolving conflict between co-workers is often more complicated.

Ignoring it can cause employee burnout, reduced productivity, and increased employee turnover.