Cancellation Policy

 Cohort and Live Online Course Cancellation Policy: 

  • You must cancel a course in writing. To cancel a course, please send an email to education@iaao.org. 
  • If your cancellation request is received ten or more days before the course start date, IAAO will remove you from the class and refund the registration fee, less a $50 cancellation fee.  
  • If your cancellation request is received nine or less days before the course start date, no refund will be given. You can complete a one-time transfer of your registration to another class start date that is more convenient for your schedule.
  • If your cancellation request is received on or after the course start date, IAAO will not refund the registration fee and there is no longer an option to transfer to another class.
  • IAAO reserves the right to cancel a class up to five days prior to the course start date. Should IAAO cancel a class, you will be notified and will have the option to transfer your registration to another class start date or receive a refund.