Creating a framework for reform: How a IAAO Gap Analysis
led to change at the Cook County Assessor's Office
Friday, April 29 - Noon Central
Join IAAO for a free webinar to learn about how the IAAO Gap Analysis process can help local jurisdictions.
In 2019, the Cook County, Illinois, Assessor’s Office did something unprecedented in its recent history: It invited IAAO to conduct a practices-and-procedure gap analysis of its office.
Through interviews with staff and open access to the office, IAAO identified areas most in need of improvement. The resulting audit was publicly available online and was the roadmap for Assessor Fritz Kaegi’s work in reforming the office.
Three years later, the office has improved its technology, increased its hiring, and created more accurate and equitable assessments. This webinar will discuss how the gap analysis was conducted and how it was put into action.
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