The Face of Customer Service in the Assessment Office Webinar
Wednesday, April 17, 2013
12:00pm - 2:00pm CDT
The Face of Customer Service in the Assessment Office Webinar
Presented by Tiffany Seward & Tina Morton
2.0 CEUs will be given
Register for FREE Here. (Limited to first 100 Registrants)
Are we serving customers effectively when communicating in person, over the phone, and by e-mail? Is there a way to guide employee performance so everyone who represents the office is upholding the highest standards of customer service? Join the presenters for “The Face of Customer Service in the Assessment Office.” They will look at the pitfalls that employees face, such as problems with etiquette, professionalism, nonverbal communication, and distractions. Participants will have an opportunity to view “Customer Service Investigation,” a training video developed by and for employees in an assessment office. The presenters will also look at the basics of e-mail communication and ways to provide employees with feedback and coaching to improve their skills. A CD containing the video and other resources will be available to Webinar participants so they can implement these concepts in their own offices.
Attendees will have the opportunity to participate in a live Q & A session with the webinar presenter.
From this webinar you will learn:
• Customer service standards that apply to any office: first impressions, etiquette, professionalism, nonverbal communication and problem solving
• Strategies to develop and communicate customer service expectations to employees
• Evaluation tools for managers to use for employee feedback and performance evaluation
• Techniques to establish customer service standards for email messages
• Ways to encourage customers to provide feedback regarding employee performance
• Access to the “Customer Service Investigation” training video along with performance management and evaluation tools on CD upon request
Register for FREE Here.